Last Updated: March 10, 2026

Stilch.com respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.

By using Stilch.com, you agree to the practices described in this policy.

Information We Collect

We may collect personal information when you:

• create an account

• purchase a product or subscription

• contact customer support

• sign up for email or SMS updates

• interact with our website

Information collected may include:

• name

• email address

• phone number

• billing address

• payment transaction details

• account activity and usage data

• device and browser information

Certain information is required to comply with payment processing and account verification requirements.

How We Use Your Information

The information we collect may be used to:

• process payments and subscriptions

• provide customer support

• deliver our products and services

• communicate account updates or service notifications

• send promotional emails or text messages (with your consent)

• improve website functionality and performance

• prevent fraud, abuse, or unauthorized activity

• enforce our Terms of Service

We do not sell your personal information.

SMS / Text Message Communications

If you provide your mobile number and opt in, you may receive SMS or MMS messages from Stilch including:

• VIP pick alerts

• account notifications

• service updates

• promotional offers

Message frequency may vary but will typically not exceed 4 messages per month.

You may unsubscribe at any time by replying:

STOP

For assistance, reply:

HELP

Message and data rates may apply depending on your wireless provider.

Mobile information collected through SMS opt-in will not be shared, sold, or rented to third parties for marketing purposes. Text messaging opt-in data and consent will not be shared with any third parties.

Agreement to Receive Text Messages

By providing your mobile number, you agree that Stilch may send you periodic SMS or MMS messages containing but not limited to important information, updates, deals, and specials.

• Message frequency may vary.
• You may unsubscribe at any time by texting the word STOP to (972) 600-2464. You may receive a subsequent message confirming your opt-out request.
• For help, send the word HELP to (972) 600-2464.
• Message and data rates may apply.
• United States Participating Carriers Include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, MetroPCS®, InterOp, Cellcom, C Spire Wireless, Cricket, Virgin Mobile and others.
• T-Mobile is not liable for delayed or undelivered messages.
• You agree to notify us of any changes to your mobile number and update your account with us to reflect this change.
• Data obtained from you in connection with this SMS service may include your cell phone number, your carrier’s name, and the date, time and content of your messages, as well as other information that you provide. We may use this information to contact you and to provide the services you request from us.
• By subscribing or otherwise using the service, you acknowledge and agree that we will have the right to change and/or terminate the service at any time, with or without cause and/or advance notice.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you have any questions please contact Stilch at info@stilch.com.

Will I be charged for the text messages I receive?

Though Stilch will never charge you for the text messages you receive, depending on your phone plan, you may see some charges from your mobile provider. Please reach out to your wireless provider if you have questions about your text or data plan.

Security Practices

We use industry-standard security measures to protect your information.

All data transmitted through our website is secured using SSL encryption. Personal information is stored using industry-standard security practices designed to protect against unauthorized access, alteration, or disclosure.

However, no internet transmission method can be guaranteed to be completely secure.

Cookies & Tracking Technologies

Stilch.com uses cookies and similar technologies to enhance user experience and analyze website usage.

Cookies may be used to:

• remember login sessions

• personalize content and user experience

• analyze site traffic and engagement

• support advertising and marketing efforts

Cookies do not contain personally identifiable information.

You may disable cookies through your browser settings, though certain features of the site may not function properly.

Advertising & Analytics

We may work with advertising or analytics partners that collect anonymous data related to website usage.

This data may include:

• device information

• browser type

• site activity

• approximate location

This information is used to help improve our services and personalize advertising content. It is not directly linked to your personal identity.

Third-Party Services

Stilch may use third-party vendors and service providers to operate parts of the platform including:

• payment processors

• analytics providers

• communication platforms

• marketing services

These providers may access personal information only as necessary to perform services on our behalf and are required to protect the confidentiality of the information.

External Links

Our website may contain links to third-party websites. Stilch is not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of any external sites they visit.

Updating or Deleting Your Information

If you would like to update or modify your account information, you may do so through your account settings or by contacting us.

To cancel your account or request removal of your personal information, please contact our support team.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page along with the updated effective date.

Continued use of the website after updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at: info@stilch.com